Customer Care - Help / Faqs
Vinyl Land Records Shop
Why does Vinyl Land Records have two online shops?
Our online shops - UK Shop and Brasil Shop, each have their own distinct and separate stock. Even though we do have a year round operation in Brazil and all our artists and management are based there, all our records so far have been manufactured in Europe, and our stock and warehouse is based in London, so that's where most of our records are dispatched from. However, since we are a Brazillian Label representing Brazillian artists we want to make available what we can in Brasil!
What is the difference between the UK and the Brasil shop?
You are more likely to find most of our records in only in our UK Shop. Our Brasil Shop stocks most merchandise (like Tshirts and badges) or records from other labels. Only a few of our releases make their way to Brazil and can usually be found via the bands themselves, at our Vinyl Land release parties or in a few selected stores that import our products, but these tend to disappear very fast. We encorage our supporters to shop from our UK Shop as soon as the records are released, as we only do very limited runs and this gives you a better chance to get your copy before they sell out!
Why don't you just make the records in Brasil?
Unfortunately at this time there are no facilities for manufacturing vinyl records in Brasil, so we are forced to go overseas.
Do you have an actual real-life shop I can visit?
No, we operate from our warehouse and we don’t have real-world shopping facilities. However a limited number of our records can be found at Vinyl Land release parties in London and Brasil (check vinyllandrecords.com for all upcoming events), or in a few select stores.
Ordering & Payment
How do I know if an item is in stock?
Please check on the item page in which store is the item available first. If the ‘BUY’ button is available, it’s because we have it in stock. Occasionally a record may be shown as being in-stock after it has sold out. If this occurs and you order it, you will be given a full refund.
What forms of payment do you accept?
Is ordering from the Vinyl Land website secure?
Yes,all our orders are processed through Paypal which is probably the safest way to pay online.
Can I order by telephone or fax?
Sorry but all orders must be placed via our secure online order system. This allows us to have an electronic record of the transaction which we can both refer to if necessary.
Can I buy an item thats available only in the UK shop together with one from the Brasil Shop?
No, shopping, ordering and payment in each shop is completely separate from the other, as each shop has diferent stock and separate distribution centres.
Can you supply wholesale orders to shops and distributors?
We can supply records at wholesale prices to some shops and distributors for territories with whom we don’t have a distribution agreement. Please email firstname.lastname@example.org for details.
Do you ship abroad?
Yes, both of our shops can ship abroad. A person in the UK can shop in the Brasil Shop, and vice-versa.
What if I receive a faulty record?
We will replace any faulty item free of charge, although we cannot refund your return postage costs. Please contact us via email@example.com, and do not return faulty items to us without contacting us first. Either a replacement non-faulty copy of the same product (when in stock), store credit or refund will be given. ** a little warping on vinyl records is unfortunately to be expected, the result of transport, sometimes even from the factory itself. Unless the warping and bending is extreme, we cannot replace your records on those terms**
What if I don’t like the records I have ordered?
Wherever possible we provide accurate descriptions of records and also post soundclips and pictures. On that basis all sales are final. For more more information please see our Terms and Conditions
Vinyl Land Records Label
I have a band that’s interested in releasing our record on vinyl, can you manufacture it for us?
Unfortnately we are only a label who is dedicated exclusively to releasing vinyl records, but we do not manufacture our own records and do not offer this type of service. On the other hand, if you are interested in putting out your own record on vinyl, we are more than happy to point you to the right direction and let you know the best ways to go about it. It’s not easy or cheap, but it’s in our best interest to see more and more records been made, and we’ll never be able to cope we the overwhelming volume of great music that’s made, especially Brazilian. Get in touch at firstname.lastname@example.org and we’ll do our best to help you out.